Shipping Information
Expected delivery time:
- Within Pakistan: 7-14 working days (Once the order has been confirmed)
- International: 10-21 working days (Once the order has been confirmed)
Address Modifications:
Once an order is placed (including COD and online paid orders), address modifications are not permissible.
Couriers:
- Pakistan: Call courier, WithRider, Leopards, TCS, BlueEx,Swyft,MoveX, M&P.
- International: SkyNet, DHL or FedEx
Please note that we use a variety of courier services, each excelling in specific locations. Orders are intelligently allocated to couriers based on their location-specific proficiency, ensuring optimal delivery expertise.
Order Confirmation and Payments:
All orders placed from Monday to Friday take up to 2 working days to confirm. Orders placed on weekends or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 3 confirmation calls. If left unattended, your order will be cancelled.
All our domestic clients will be provided with a tracking ID when the order is dispatched.
Orders placed through the online payment system undergo a comprehensive fraud status check. Upon clearance from our payment processor, they proceed to the next stage and in the event of a 'failed' fraud status, they are automatically canceled.
Payments will be collected from the shipping address for orders placed on Cash On Delivery Method. Once the order is shipped you will receive an email containing the tracking information, be sure to check junk/spam/promotions folder as well.
Order Cancellation and Modification:
Orders can be canceled and modified upon customer's request any time before they go into the processing stage.
Kapray Vaghera reserves the right to cancel orders for the following reasons:
- Out of stock items.
- Pricing issue
- Technical Errors
- Declined payment by your authorized payment institution
- High return ratio
- Non-service areas
- Suspicious history etc.